4 Years International Warranty On Our Products
"Do you have a guarantee or warranty?"
our company chooses products to sell based on their high quality designs and proven hardware reliability. So the quality is guaranteed. We check all your orders during the packing stage to make sure .
Instructions For Returning Faulty Goods
What Can I Do If A Product I Got From Your company Has A Problem?
Before returning the goods, please contact us first to discuss the issues you have. over 90% of cases we are able to sort out by giving technical support.
Where Is My Order?
Do You Need To Check On The Status Of the electronics Order?
If you have made an order online and completed payment, you can check on your order status by opening a ticket using this help system, quoting your order number .
Can You Ship To *BRAZIL*?
"I am in Brazil - can I order?" "Can ui-mall ship to Brazil?"
Yes we can ship to Brazil.* Please note, it's your own responsibility to find out about the IMPORT TAX situation in your own country.
Overseas Representatives
Do you have a shop or representative office in my country?
No. There are no branch companies or overseas offices or sole-suppliers of our company . ui-mall is an online wholesaler. We do not operate any stores, and anyone can register to wholesale from us.
I Want To Make An Order!
Please use our online shop system for placing orders. Anyone can register on our web and start ordering right away. If you're not sure how to use the online shop, please watch our introduction video. *
Can I Pay By Credit Card?
Can I Pay For My Order By Credit Card?
No problem,you can use your credit card. and We accept payment for orders by Western Union or Bank Wire Transfer.
How Much Tax Do I Need To Pay?
Do I have to pay import duties on products sent from Chinavasion?
Short answer: probably yes, probably more in some countries, less in others. Long-winded answer: Please note that all import taxes / duties are the buyer's responsibility.
Do I Have To Pay VAT / Sales Tax?
Do I have to pay VAT or any other form of sales tax on products bought through ui-mall ? We do not add any additional charges or taxes in China. What you see on the invoice summary on the final checkout screen is what you have to pay to ui-mall.
Can I Get My Own Brand Put On These Products?
Can You Label / Brand These Items With My Own Choice Of Logo?
If you are interested in labelling or branding at source in China, please make a detailed enquiry quoting the item code, projected order volume, and as much detail about what type of labelli.
Are Products Guaranteed / Is There A Warranty?
What is the Warranty on ui-mall Products?
Any factories that ui-mall supply with products have been evaluated by us and will have consistent high quality and adequate stock to supply small, medium, and large order quantities.
What Products Are Good To Buy?
What Products Should I Buy?
Make a Recommendation for Me! Everything on ui-mall is recommended! We can't really recommend any particular category or product unless we know more about your business. You are welcome to open a support ticket .
Do You Include The Power Adapter For [country]?
I am in [XYZ country] - how do I know the power adapter / charger will work?
We check the destination for each order, and put in plug adapters for free if the socket type does not match.
Payment Methods Accepted
How can I pay for goods bought at ui-mall.com?
We can accept payment by Credit Card Through Western Union or by Bank International Wire Transfer If Paypal is available in your country, then you can use Paypal to pay for your order with a credit card or bank debit card.
Cash On Delivery?
Can I pay COD - cash on delivery?
We are so sorry to say that we couldnot accept COD.Our customers need to pay the whole cost in advance then our delivery department can arrange the package.
Delivered Duty Paid?
Goods bought from ui-mall are DDP - delivered duty paid, right?
We are so sorry to say that we do not - and cannot - calculate, predict, or guess the import taxes and duties and other associated charges you may have to pay in your country when the goods arrive.
ui-mall Ships Worldwide
What Countries Does ui-mall Deliver To?
We can deliver our products to any country except addresses in Mainland China. Goods are sent from China by courier, and delivered to your door (home or company address). Wherever you are in the world.You can pick up at your home .
Bank Transfer Fees
- Is paying by bank transfer free of additional fees?
ui-mall won't charge you any extra fees for paying by bank transfer. However, banks usually charge something for bank-to-bank transfers. You may have to pay a fee when the money is sent out .
Catalogue / Price List
Can you send me a catalogue?
Sorry, we do not have a paper or database catalogue. We are adding new products daily, and constantly updating product descriptions and discount prices.
DVD Regions
Almost all of our DVD players (Car DVD Players and Portable DVD Players) are REGION FREE. This means they play ANY REGION of DVD disc with no problems. If the product description makes no mention of regions, this means you can safely assume it i
How to CANCEL an Order
Please cancel my order which I placed by mistake! I placed an order, but I've changed my mind. Close the order! There's a payment problem and now I can't send the money. How can I cancel the order?
- - If you want cancel the order please contact us by MSN or email within 3-5workdays after you make orders from our web.
Policy On Fair Use Of UI-MALL Website Materials
Can I use your pictures or descriptions on my website for Affiliate linking? Can I borrow / copy your website pages for my reselling or drop-shipping electronics business? Can I make a brochure out of your website contents for my offline marketing need.
HELP:
Q. Will any of my personal details be shared with any third parties?
A. No, not at all.
Q. Is it safe to buy online from you?
A. Yes.
Q. How can I amend or change my details?
A. By logging in and clicking on the appropriate link in the top left hand corner.
Q. Why i can not find what I am looking for?
A. If what you require is not on our website then please contact us on our msn or E-mail and we'll do our best to serve you.
Q. What is the guarantee on a product?
A. All products come with at least 12 months guarantee and CE certification. Everything that offered always comes with a 100% Satisfaction Guarantee: If you are not 100% satisfied with the item that you purchased from me, please return it within 14 days of auction's end, and I am happy to refund the entire purchase amount including the original cost of shipping.All return items must have a confirmation or a tracking number and insurance is highly recommended. We are not responsible for any lost or damaged return items.
Q. What if I want to return a product I do not like?
A. You can return a product that you do not like within 14 days ater you receivie t. The product must be in working condition with its original package.
Q. What is the supplier's obligation?
A. 1 The Supplier must make sure the goods deliver on time and correspond to the description given to the customers.
2 The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standard and codes of practice.
3 The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.
4 In addition to the Customer's rights, the Supplier guarantees all Goods against faulty workmanship and materials for a period of 12 months from the date of delivery.
For any questions or suggestions please do not hesitate to contact us both by MSN and email.
MSN: uimall@live.cn
Email Address: uimall@188.com
